Forward-Looking Statement: The capabilities and roadmap described in this post represent Skyvera’s strategic vision and development direction. Any unreleased services or features referenced are not currently available and may not be delivered as described or at all. Development priorities may change based on market conditions, technical feasibility, and customer feedback. Customers should make decisions based on currently available capabilities.
The telecommunications industry faces a critical choice: continue managing communications and operations as separate challenges, or embrace the transformative power of unified intelligence across both domains.
The strategic partnership between Skyvera’s Kandy and Totogi’s BSS Magic solves this challenge by combining Kandy’s industry-leading UCaaS capabilities with Totogi’s AI-powered BSS Magic platform. As sister companies under TelcoDR, this integration represents the industry’s first truly unified approach to communications and operations intelligence.
Why Generic AI Falls Short in Telecommunications#
Most AI initiatives in telecommunications apply consumer-grade solutions that fundamentally lack telco-specific context. Traditional approaches using basic LLMs, RAG, and isolated AI agents can’t navigate the complex relationships between customers, services, billing cycles, network resources, and regulatory requirements that define telecommunications operations.
The result? Expensive customization, fragmented solutions, and ongoing dependence on costly consultancy to bridge the gap between generic AI capabilities and telecommunications realities.
The Partnership Advantage: Best-of-Breed Integration#
Production-Ready AI Meets Proven Communications#
Totogi’s BSS Magic introduces a production-ready AI layer above existing systems, built with deep telco knowledge and TM Forum standards compliance. Combined with Kandy’s proven UCaaS platform, this creates unprecedented synergy where communications intelligence enhances operations, and operational intelligence enhances every customer interaction.
Connect, Don’t Replace#
This partnership eliminates the traditional choice between expensive system replacement and operational stagnation. Totogi’s adaptors connect to ANY system, making them interoperable without replacement, while Kandy provides the communications intelligence that enhances every operational workflow.
ETOM Journey-Powered Business Intelligence#
BSS Magic incorporates TM Forum’s ETOM journeys as foundational elements, enabling telecommunications providers to create digital twins of their business operations. Teams can drag and drop pre-defined journeys representing 90% of common telco operations, then customize the remaining 10% to match specific requirements.
Transformational Capabilities#
Communications-Integrated Operations#
- Intelligent Call-to-Action Workflows: Customer service issues automatically correlate with billing history, service status, and network performance for instant resolution
- Revenue-Optimized Routing: Calls intelligently routed based on account value, service tier, and support history
- Proactive Service Communications: Operational intelligence triggers proactive notifications through preferred customer channels
AI-Enhanced Process Automation#
- Unified Workflow Orchestration: Considers relationships between customer requests, service capabilities, billing implications, and network resources
- Context-Aware Decision Making: Every automated decision considers full operational context including customer history, service dependencies, and business rules
- AI Confidence Scoring: Sophisticated validation mechanisms ensure high-confidence mappings before deployment
Business Process Transformation#
- Digital Twin Creation: Visual business modeling that transforms complex process design into intuitive, business-user-friendly experiences
- Strategic AI Insertion: Enable AI agents at critical process points — for example, automatically intercepting and resolving customer service tickets before reaching human agents
- Natural Language Business Design: Long-term vision includes generating entire BSS modules through natural language descriptions
Strategic Business Impact#
Organizations implementing this partnership consistently report:
Operational Excellence
- Automate 70%+ of order flows with 90% accuracy
- Unify management interfaces across previously fragmented systems
- Built-in telecommunications compliance and regulatory requirements
Financial Performance
- Eliminate costly customizations through AI abstraction of business logic
- Reduce operational costs via intelligent automation and resource optimization
- Preserve existing system investments while gaining modern capabilities
Competitive Differentiation
- Launch new services rapidly through intelligent workflow configuration
- Improve customer satisfaction through superior service delivery and proactive issue resolution
- Focus technical resources on customer-facing innovation rather than system maintenance
The Implementation Advantage#
BSS Magic’s unique architecture enables rapid deployment without operational disruption:
- Foundation Phase: Establish intelligent layer while maintaining existing processes
- Automation Phase: Implement workflow automation for high-volume, low-risk processes
- Optimization Phase: Leverage advanced analytics across the entire ecosystem
The platform includes customer-deployed runtime components ensuring data sovereignty while enabling powerful cloud-based AI processing. Proven TMF conformance testing validates the ability to transform non-compliant legacy systems into standards-compliant platforms.
The Strategic Imperative#
The telecommunications industry is experiencing unprecedented change. Organizations that establish unified communications and operational intelligence leadership now will define competitive standards for the next decade.
The Kandy-Totogi partnership offers telecommunications providers a unique opportunity: combine proven UCaaS excellence with transformative AI-powered operational intelligence while preserving existing infrastructure investments. This collaboration between TelcoDR’s sister companies creates competitive advantages that neither standalone solutions can achieve alone.
The choice is clear: continue managing communications and operations as separate challenges through fragmented vendor relationships, or establish market leadership through the industry’s first truly integrated partnership between proven UCaaS capabilities and AI-powered BSS intelligence.
To explore how the Kandy-Totogi partnership can transform your telecommunications business through unified communications and operational intelligence, contact your Skyvera account manager or schedule a consultation with our team. Learn more about Totogi’s BSS Magic platform and discover the power of TelcoDR’s integrated solutions.