We are thrilled to announce the pre-release availability of Kandy FrontDesk to select customers. Kandy FrontDesk is an intelligent AI receptionist that revolutionises how businesses handle inbound calls and customer interactions. After months of development and rigorous testing, we’re opening access to this groundbreaking solution to select Kandy UCaaS customers through our exclusive beta programme.
Transforming Business Communication with AI#
In today’s fast-paced business environment, first impressions matter more than ever. Kandy FrontDesk leverages cutting-edge generative AI to provide a human-like interaction experience, handling inbound calls with unprecedented efficiency and intelligence. Unlike traditional IVR systems that frustrate customers with rigid menu options, Kandy FrontDesk understands natural language, recognises intent, and delivers a seamless customer experience.
Key Features Available in Beta#
- Intelligent Call Routing: Natural language processing allows callers to explain their needs in their own words, with dynamic routing to the right department or specialised AI agent
- Task Automation: Automates routine post-call tasks like CRM updates, support ticket creation, and follow-up emails
- Multilingual Support: Communicates fluently in multiple languages, catering to diverse customer bases
- Real-Time Updates: Provides customers with accurate, up-to-date information during interactions through integration with your internal systems
- Voice-Activated Actions: Executes tasks based on simple voice commands like “Send this to Sales” or “Create a ticket”
Business Benefits That Drive Value#
Kandy FrontDesk delivers tangible benefits to businesses across all sectors:
- Operational Efficiency: Reduce waiting times and streamline call handling without additional staff
- Cost Savings: Lower operational costs with AI handling routine queries and automating post-call tasks
- Customer Satisfaction: Provide quick, accurate responses in a natural, conversational manner
- Scalability: Handle large call volumes without performance degradation
- 24/7 Availability: Always available to assist customers, regardless of time zones or business hours
Seamless Integration with Existing Systems#
As part of the Kandy UCaaS ecosystem, FrontDesk integrates smoothly with your existing communication infrastructure. The solution works alongside your current systems while ensuring enterprise-grade security and reliability.
The Future of FrontDesk#
Our product roadmap includes exciting enhancements in the coming months:
- Customisable AI personas to align with your brand identity
- Integration with external APIs for complex tasks like scheduling and payment processing
- Real-time sentiment analysis during calls for enhanced customer interaction
- Comprehensive call management with CRM integration
Join Our Beta Programme#
We’re selecting a limited number of customers for our exclusive beta programme. This is your opportunity to:
- Get early access to this transformative technology
- Shape the future of the product with your feedback
- Receive dedicated support and training
- Gain a competitive advantage in your industry
How to Participate#
If you’re interested in joining our beta programme, please contact your Kandy account manager. Space is limited, and we’re looking to partner with organisations who will help us refine this solution for the broader business community.
Kandy FrontDesk represents Skyvera’s commitment to innovation in business communication. By combining advanced generative AI with deep understanding of business needs, we continue to enhance the Kandy UCaaS platform to meet the evolving demands of modern enterprises.