Transforming Outbound Communications with AI#
Skyvera is excited to announce the alpha release of Kandy Herald, our innovative AI-powered outbound calling system that fundamentally transforms how businesses connect with customers. As part of our commitment to keeping Kandy UCaaS customers at the forefront of technological innovation, Kandy Herald represents the next evolution in voice communication.
What is Kandy Herald?#
Kandy Herald is an AI-powered outbound calling system that enables Kandy UCaaS customers to create and manage automated calling campaigns with natural voice interactions. Designed specifically for small to medium businesses in the USA and UAE, Kandy Herald provides a sophisticated yet simple-to-use solution for making calls to book sales appointments, provide information updates, and collect valuable data through an AI-powered voice interface.
Unlike traditional robocalls, Kandy Herald engages in natural, two-way conversations that sound and feel like talking to a human representative. This breakthrough capability opens new possibilities for personalized, scalable customer outreach.
Keeping You at the Forefront of the Voice AI Revolution#
The voice AI landscape is evolving rapidly, and businesses that fail to adapt risk falling behind competitors who leverage these new capabilities. With Kandy Herald, our UCaaS customers gain immediate access to cutting-edge voice technology without needing specialized AI expertise or additional infrastructure investments.
By integrating directly with your existing Kandy UCaaS platform, Herald allows you to:
- Embrace AI innovation without disruption to your current communication systems
- Scale customer outreach beyond the limitations of human call centers
- Enhance customer experiences with consistent, personalized voice interactions
- Stay ahead of competitors by deploying voice AI before it becomes mainstream
Key Features and Benefits#
Campaign Management#
- Self-service campaign creation through an intuitive interface
- Contact list management with easy CSV import and variable support
- Flexible scheduling with specific start/end times
- Real-time controls to pause, resume, or cancel campaigns
- Volume management with support for concurrent calls
Natural Voice Interactions#
- High-quality text-to-speech with appropriate tone and pacing
- Multilingual support for English and Modern Standard Arabic
- Voice selection options to match your brand identity
- Natural conversation flow with contextual responses
Intelligent Call Handling#
- Automated dialing without manual intervention
- Personalized greetings using recipient’s name and custom variables
- Response processing that understands spoken replies
- Voicemail detection with appropriate messaging
- Smart retry logic that respects appropriate calling hours
- Time zone awareness based on recipient’s location
Results and Data Export#
- Call categorization (completed, voicemail, failed, etc.)
- Information capture to record responses and collect data
- Basic reporting with metrics on outcomes
- Data export in CSV format for analysis in tools of your choice
- Testing capabilities to validate campaigns before launch
Driving Business Value Through Innovation#
Kandy Herald delivers compelling business benefits that directly impact your bottom line:
- Efficiency at Scale: Automate thousands of personalized calls without increasing staffing costs
- Consistent Customer Experience: Ensure every interaction follows your brand guidelines and messaging
- Higher Contact Rates: Optimize call timing and retry logic to improve connection success
- Valuable Insights: Gather data and feedback through interactive conversations
- Agile Communications: Quickly deploy time-sensitive announcements to large customer bases
- Resource Optimization: Free up human agents for high-value customer interactions
Available Now as an Alpha Release#
We’re excited to announce that Kandy Herald is now available as an alpha release for select Kandy UCaaS customers. This preview program gives innovative businesses early access to this transformative technology while helping us refine the system based on real-world usage.
The alpha release includes:
- Self-service portal integrated with existing Kandy authentication
- Support for structured conversation scripts with variable customization
- Contact list import/export functionality
- Basic campaign management with pause/resume/cancel controls
- Integration with voice providers supporting English and Modern Standard Arabic
- Simple outcome categorization with basic reporting
- Voicemail detection with retry logic
During this alpha phase, our team will work closely with participants to gather feedback, optimize performance, and prepare for the broader release of Kandy Herald. As an early adopter, you’ll have a unique opportunity to:
- Influence product development by providing direct feedback on features and functionality
- Shape the future roadmap by sharing your specific use cases and requirements
- Gain priority access to new capabilities as they’re developed
- Work directly with our product team to ensure Kandy Herald meets your business needs
Your participation and feedback are invaluable in helping us refine this innovative solution to better serve real-world business communication needs.
Join the Voice AI Revolution#
Voice AI represents one of the most significant transformations in business communication since the introduction of IVR systems. With Kandy Herald, you can position your business at the forefront of this revolution, creating more efficient, consistent, and scalable customer communications.
To learn more about Kandy Herald or to express interest in the alpha program, contact your Skyvera representative or reach out to our product team.